RESPOND is a designed application for the management of service given to the citizens. It also helps municipalities and governmental agencies to handle all types of service requests efficiently.

Features:

Create profiles for each citizen that requests a service

Create, modify, search and assigned service requests to the personnel in charge

Print the service requests
Monitor the service status

Register tasks such as citizen calls, letters or emails

The tool distributes the department’s service requests and assigned them to the corresponding people, while it kept updated records as well. In addition, it provides follow up reports and has the capacity to store contacts and physical properties in a centralized data base.

This product integrates with Microsoft Dynamics CRM and it modifies according to the necessities of the organization.