2005 News
INTERNATIONAL LAW FIRM CHOOSES ROCK SOLID TECHNOLOGIES & DYNAMICS™ CRM TO IMPROVE ITS MARKETING AND CUSTOMER RELATIONSSeptember 2005 / Santo Domingo, DR
The largest law firm in the Dominican Republic, Pellerano & Herrera selected Rock Solid Technologies, one of the best software solutions companies in Puerto Rico, to help them improve their sales, marketing and customer service processes. After evaluating several customer relationship management solutions, the firm decided to deploy Microsoft Dynamics™ CRM 3.0, an application that will allow them to centralize client data; help the firm retain, manage, and acquire clients more efficiently; and deepen its client relationships. Pellerano & Herrera handles more than 10,000 cases annually from clients in 110 countries. By centralizing all its client information in one system, the firm benefits from easier information sharing, better client service, and more efficient follow-up on proposals and sales opportunities. In addition, the firm’s marketing staff is able to produce new marketing campaigns, increase the efficiency of marketing efforts, and measure campaign effectiveness. Rock Solid Technologies, a Microsoft® Gold Certified Partner, will handle the implementation, adaptation and modification of the project. This company has an extensive experience and expertise in the implementation of Dynamics™ CRM solutions to businesses. About Dynamics™ CRM MS Dynamics™ CRM 3.0 MS Dynamics™ CRM 3.0 is a system that gives every customer-facing employee the information they need to truly impress customers. With this tool you can create a centralized database that employees can access from Outlook and use the sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. With complete information of the clients, your sales team has a complete knowledge of the actual and potencial customers in the sales cycle and can easily update their profile. Customer service representatives can locate and manage support cases faster while maintaining record. CRM can be modified depending on the requirements, processes and business environment. Data can be imported and integrated to new or existing solutions as your business changes and grows. Microsoft Dynamics CRM Back to Top
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