RESPOND© IN THE HEART OF PUERTO RICO

February, 2011 / Caguas, PR

For the past years governments have been turning to new technologies to enhance their services and improve citizen relations. Municipalities are focusing on automating their administrative processes and services for fast delivery and cost effectiveness. The emerging initiatives in adopting Rock Solid solutions around the island, have convinced Caguas Mayor William Miranda Torres, on becoming the 14th municipality to acquire RESPOND© in order to fulfill his commitment to provide better services to his constituents. Furthermore, they became the 21st municipality in awarding a contract to this local company for implementing world-class municipal solutions.
RESPOND© is a citizen service solution built on the Microsoft Dynamics CRM Platform. It helps municipalities to effectively manage records and keep track of non-emergency service requests from citizens, and maintains a centralized repository of data which tracks activities and tasks performed. With this solution, the Caguas municipal administration, will efficiently manage all the services that they provide daily to over one hundred and forty thousand inhabitants. At the same time, it will allow municipal employees to create, archive and organize citizen files, register service requests and generate reports to manage petitions with efficiency, sensibility and promptness. Caguas will implement Respond© in the cloud (hosted). This modality symbolizes another bold step forward into innovation taken by the municipality of Caguas, to keep on enhancing the services and strengthening the trust of their people.