Citizen Relationship Management Solution

RESPOND© is a citizen relationship management solution developed by Rock Solid Technologies to satisfy the specific needs of the Municipalities and governmental agencies in Puerto Rico. This solution was designed for the management of services given to the citizens. It helps municipalities and governmental agencies to administrate more efficiently all types of service requests.

Because we understand how agencies work, and how they need to handle all citizen relationships, we developed RESPOND©, a tool that integrates with Microsoft Dynamics CRM to provide prompt attention to your constituents.

Here are some of the features of RESPOND©: Create profiles for each citizen that requests a service Create, modify, search and assign service requests to the personnel in charge Print the service requests Monitor the service status Register tasks such as citizen calls, letters or emails

This tool distributes the department’s service requests and assigns them to the corresponding person, while it keeps updated records as well. In addition, it provides follow up reports and has the capacity to store contacts in a centralized data base.This product integrates with Microsoft Dynamics CRM and it modifies according to the necessities of the organization. RESPOND will make the difference while allowing you to give that extra mile. If you want more information about RESPOND visit respond311.com or contact Rock Solid’s citizen relationship management team.