Greg Baird was nice enough to reference Rock Solid (previously CitySourced) in this thought leadership piece focusing on U.S. Water Infrastructure.
One powerful trend is GIS combined with smart phones to offer public organizations a low cost, citizen driven "311" system. For example, Los Angeles and San Francisco and others have embraced Rock Solid, a real time mobile civic engagement platform. Rock Solid allows citizens to identify civic issues like water main breaks and report them to city hall/utility for quick resolution with a tracking mechanism. Leveraging GIS, work order integrated breakthrough provides government with an opportunity to use technology to save time and money plus improve accountability to those they govern.
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