Breezy Point is not your typical New York City neighborhood. The rural beach community is situated on the western end of the Rockaway peninsula in Queens, with direct access to the Atlantic Ocean. It is also remembered for having experienced the brunt of Hurricane Sandy.
In an effort to better serve the 3,500 local residents, Breezy Point Cooperative (BPC), the governing organization for the neighborhood, recently released a new app that allows residents to quickly submit property issues. With its instant, two-way reporting capabilities, Rock Solid challenges traditional customer service models, enabling residents to be active in keeping the properties, managed by BPC, clean and safe for all of their neighbors.
Breezy Point Cooperative was looking for ways to improve communication with residents in the tight-knit community, to present the whole picture of service request issues, and to report back the status as issues were resolved. Prior to using Rock Solid, BPC was struggling to update residents with the improvements they were making throughout their properties.
Fast forward to today and BPC is launching to residents after a one-year internal launch amongst staff. It is now possible for residents to submit issues online or through the convenient mobile app and get real-time updates of the issues submitted.
Breezy Point Cooperative can also see an aggregated report of all issues submitted to them. The technology allows users to simply take a photo of what they want to report – such as trash, a cracked sidewalk or a fallen tree, or animal issue – press submit, and the information is sent directly to the property management company. Residents will receive push notifications on issues they submit as BPC completes reports and continues to keep their properties clean and safe for the residents within.