With 8 in 10 school districts in the U.S. inadequately funded for the coming year, districts need to do more with less. The Los Angeles Unified School District (LAUSD) is the second largest school district in the US, spanning 14,000 buildings and spread over 710 square miles. They receive more than 300,000 maintenance service requests per year, making up-keeping one of the main areas where too much time, money and energy is spent. Often times, all resources are going into locating and reporting a problem before even fixing it.
Now with IBM's analytic s technology and the Rock Solid (previously CitySourced) mobile app, students along with faculty and staff can act as sensors reporting maintenance problems they see first hand using their mobile devices. Issues such as leaky faucets, smashed windows, graffiti, broken toilets and more are now being reported along with the correct location of the issues.
All reporting issues sent with a simple text or photo goes directly to the school's maintenance office. Each request also contains GIS information to pinpoint locations so workers know exactly where to route staff, saving time and resources. Within the first 8 months of launching, the school system cut its maintenance request processing expenses by 80%.
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