The City of Weatherford, TX, the county seat of Parker County, TX, has further built out it's citizen 311 constituent services by deploying a new smartphone application which allows citizens to identify and report non-emergency civic issues, such as public works, quality of life, and environmental issues. This mobile reporting platform will improve how the city delivers services to its neighborhoods.
‘Weatherford 311’ allows a user to capture a photo, video, or audio of the problem. The user then uploads the media and, along with GPS location information pulled directly from the device, submits a report directly to the appropriate department. Once a report is submitted, feedback is provided to the user based on the action taken by the department handling the report.
With the potential challenges faced by a growing city. Weatherford 311 will help the City of Weatherford become a connected community through the use of technology. The simplicity of the application ensures that all citizens have the opportunity to report issues and make a difference in their community.
- Austin Nichols, GIS Analyst
Using ‘Weatherford 311’ allows the city to use technology to save time and money, while improving accountability. In addition, the application verifies that the item being reported is within the city boundaries. If there is a pothole, for instance, outside the city boundaries, the GPS tracking service from the device the sender is using will identify the location of the issue being reported and notify the sender.