What is a civic crm?

Constituent Relationship Management (CRM) platforms help local governments do more for their communities using an easily accessible, centralized hub of information. They show you how and why your citizens interact with you, and they can help bring your departments together to address the needs of your citizens. A civic CRM platform helps you easily manage citizen engagement and gives your citizens a better experience.

Rock Solid's civic crm solution.

How CRM Software Benefits Local Governments and citizens

A civic CRM pulls in all the information that your city has on citizens so that you can use it to easily communicate with citizens, manage 311 reports, send out messages, and automate time consuming processes.

Here are some ways you can use a CRM:

  • Automatically send out waste reminders
  • Create workflows to send automated updates to citizens
  • View in-depth reports that show how citizens are interacting
  • Establish a knowledge base to quickly answer citizen FAQs
Rock Solid's software solutions for local government.

Software for Governments

Looking for software for your city or county government? Check out Rock Solid's OneView solution. We offer a CRM solution that can be personalized for governments of all sizes. 

Use the CRM to manage service requests and automate processes, or take advantage of our mobile application, which allows citizens to track service requests, messages, and engage with you directly. The mobile application integrates with the CRM software so that you can communicate with citizens, track the requests, and send out updates. 

If you already have software that your government is using, Rock Solid can integrate with them to give you and your citizens the best experience.

Contact us

Why Choose Rock Solid's CRM Solution?

Rock Solid's CRM for governments makes service request management easier than ever before. It will help you easily manage time consuming processes, and it will make it easier for citizens to communicate with their local government.

At Rock Solid, we take pride in our customer service, and we are constantly improving our product so that local governments can better communicate with their citizens.