Integrated and Robust Service Request Management
In an always-on digital world, residents want to interact with local government on their terms. Bring integrated front-end mobile and web functionality to your citizen service request process without burdening staff to increase efficiency and improve customer service.Get a Demo
Service Request Management Module Features
The Service Request module helps reduce 311 calls, improve the quality of inbound requests, and better citizen engagement with automated follow-up.
Efficient Case Management
Manage any request with ease, even if service spans across city departments. Update statuses, complete work, and communicate with citizens from one platform.
Simplify Requests for Residents
It takes only a few taps to submit a service request. Community members simply select the request, add a photo and location, and submit.
More Detail for Service Staff
Requests submitted from the module contain precise details that just don’t translate over the phone. Specific locations and photos take the guess work out of service.
Automate Citizen Engagement
Keep residents updated on the progress of their requests with automated status-based responses. Turn every service into an engagement opportunity.
Citizens can submit service requests online or via your included OneLink app. No need to create a separate app just for requests–OneLink serves as your city’s mobile hub.
Managed from your CRM
Inbound service requests are hosted in your OneView CRM, allowing local government a single source of truth for every engagement.
Integrate with Your City’s Existing Tools
Within 12 months of the digital 311 app launch, 15% of the reports were submitted digitally and directly into [our asset management platform]. Additionally, the new methods of communication resulted in no significant increase in total requests.