ONEVIEW Civic Engagement CRM Platform
Our full-featured constituent relationship manager (CRM) for government entities acts as a centralized hub for every citizen engagement.
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Connecting City Leaders and Residents with Technology
OneView lets you see how and why your residents interact with you and brings your departments together to address their needs. Configurable through specialized modules and paired with the OneLink mobile app, the CRM platform provides one complete solution for constituent case management and engagement.
Powerful Workflow Automation
Design workflows, automate processes, and integrate with existing systems to decrease training time and maximize efficiency.
Efficient Case Management
Manage any request and ensure effective and fast resolution of issues across all citizen-facing departments.
Effective Omni-Channel Communication
Engage your citizens on the channels they already use. Receive consolidated information to address their issues.
Our configurable solution for mobile citizen engagement creates seamless connections between residents and local government. Empower your residents, communicate with ease, and manage every interaction with information that flows directly into your CRM.Learn More
Configure the Citizen Experience with Modules
Enhance your civic engagement capabilities by layering resident-focused features onto your CRM platform. Create the experience your community needs without adding complexity to your ecosystem.
Service Request Management
Forge better relationships with citizens through automated status updates with a highly-integrated tool your staff will love.Learn More
A mass notification system designed for everyday local government connections to residents on the platforms they use.Learn More
Most inbound requests to local governments are for information. Help your community self-serve to meet their needs from any device.Learn mOre
ADD-ONS: EXTEND YOUR CRM FUNCTIONALITY
Get even more flexibility to configure your civic engagement platform and front-end citizen experience based on the needs of your community.
Move your CRM to the cloud for faster and more secure operations with Microsoft Dynamics 365.
Integrate with Your Existing Tools
The OneView civic engagement platform seamlessly integrates with 50+ industry-leading products to improve efficiency no matter how your city works.
A Trusted Microsoft Partner
OneView unlocks the power of Microsoft Dynamics and Azure. As a Gold Partner with over 25 years of local government experience, Rock Solid is one of Microsoft’s preeminent partners building software solutions to serve the public sector.
|OneLink Mobile aPaaS||Yes||Yes|
|Web Admin Console||Yes||Yes|
|Single Sign-On (SSO)||-||Yes|
|Full Suite of REST/JSON APIs||-||Yes|
|Field Optimized HTML5 App||-||Yes|