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ONEVIEW Civic Engagement Platform

Our full-featured constituent relationship manager for government entities acts as a centralized hub for all things related to citizen engagement.


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Connecting Leaders and Residents with Technology

ONEVIEW gives community leaders a reliable single source of truth for better resource planning. Paired with ONELINK and other specialized citizen interaction applications, the platform provides one complete solution for constituent case management.

Powerful Workflow Automation

Design workflows, automate processes, and integrate with existing systems to decrease training time and maximize efficiency.

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Efficient Case Management

Manage any request and ensure effective and fast resolution of issues across all citizen-facing departments.

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Effective Omni-Channel Communication

Engage your citizens on the channels they already use. Receive consolidated information to address their issues.

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Configurable Mobile Applications

Bring citizens to one location for answers and encourage engagement with your OneLink mobile apps that are included with OneView.

 

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Features and Benefits

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Informed View for Leaders

See how and why citizens interact with you and bring departments together to address their needs.

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Seamless User Experience

Bring your citizens to a single place for all service and information requests—not ten.

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Dedicated Community Partner

Our team understands the needs of local government. We will grow with you from implementation and beyond.

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  Essentials Enterprise Enterprise+
OneLink Mobile aPaaS Yes Yes Yes
Web Admin Console Yes Yes Yes
Cloud Storage Unlimited Unlimited Unlimited
Contact Management Standard Standard Dynamics 365
Out-of-the-Box Integrations 1 1 2
Geo-Targeted Messaging - Yes Yes
Automated Escalations - Yes Yes
Single Sign On (SSO) - Yes Yes
Full Suite of REST/JSON APIs - Yes Yes
Field Optimized HTML5 App - Yes Yes
Unified Service Desk - - Yes
Custom Status Types - - Yes
VOIP Integration - - Yes
Email Integration - - Yes
Custom Workflows - - Yes



Add-ons


Trash Services $ $ $
Knowledge Base $ $ Yes
Staging Instance - $ Yes
Custom Geocoder - $ $
iOS/Android Apps Staging - $ $

ONELINK

Our configurable solution for mobile citizen engagement provides a seamless communication experience between residents and their leaders. ONELINK provides a simple way for constituents to connect with their government and have their voices heard.

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Integrate with Your Existing Tools


The OneView civic engagement platform seamlessly integrates with 50+ industry-leading products to improve efficiency no matter how your city works.


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Ready to see what ONEVIEW can do for your community?


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