ONEVIEW Civic Engagement CRM Platform

Our full-featured constituent relationship manager (CRM) for government entities acts as a centralized hub for every citizen engagement.

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Connecting City Leaders and Residents with Technology

OneView lets you see how and why your residents interact with you and brings your departments together to address their needs. Configurable through specialized modules and paired with the OneLink mobile app, the CRM platform provides one complete solution for constituent case management and engagement.

Powerful Workflow Automation

Design workflows, automate processes, and integrate with existing systems to decrease training time and maximize efficiency.

Efficient Case Management

Manage any request and ensure effective and fast resolution of issues across all citizen-facing departments.

Effective Omni-Channel Communication

Engage your citizens on the channels they already use. Receive consolidated information to address their issues.

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OneLink

Our configurable solution for mobile citizen engagement creates seamless connections between residents and local government. Empower your residents, communicate with ease, and manage every interaction with information that flows directly into your CRM.

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Configure the Citizen Experience with Modules

Enhance your civic engagement capabilities by layering resident-focused features onto your CRM platform. Create the experience your community needs without adding complexity to your ecosystem.

Service Request Management

Forge better relationships with citizens through automated status updates with a highly-integrated tool your staff will love.

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Messaging

A mass notification system designed for everyday local government connections to residents on the platforms they use.

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Knowledge Base

Most inbound requests to local governments are for information. Help your community self-serve to meet their needs from any device.

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Waste Reminders

“When is trash day?” Keep citizens informed of scheduled pickups with automated, geofence-based alerts.

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ADD-ONS: EXTEND YOUR CRM FUNCTIONALITY

Get even more flexibility to configure your civic engagement platform and front-end citizen experience based on the needs of your community.

Dynamics 365

Move your CRM to the cloud for faster and more secure operations with Microsoft Dynamics 365.

SMS Messaging

Boost your reach with SMS text messaging. Drive visibility for alerts and reminders.

Custom GeoCoders

Integrate your city’s own geocodes for authoritative GIS location data.

Staging Environments

Test new features, integrations, and design changes in your CRM and mobile app before launch.

Integrate with Your Existing Tools

The OneView civic engagement platform seamlessly integrates with 50+ industry-leading products to improve efficiency no matter how your city works.

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A Trusted Microsoft Partner

OneView unlocks the power of Microsoft Dynamics and Azure. As a Gold Partner with over 25 years of local government experience, Rock Solid is one of Microsoft’s preeminent partners building software solutions to serve the public sector.

Why OneView?

Informed View for Leaders

See how and why citizens interact with you and bring departments together to address their needs.

Seamless User Experience

Bring your citizens to a single place for every engagement —not ten.

Dedicated Community Partner

Our team understands the needs of local government. We will grow with you from implementation and beyond.

OneView Packages

	Essentials	Enterprise
OneLink Mobile aPaaS	Yes	Yes
Web Admin Console	Yes	Yes
Cloud Storage	Unlimited	Unlimited
Contact Management	Standard	Standard
Out-of-the-Box Integrations	1	1
Automated Escalations	-	Yes
Single Sign-On (SSO)	-	Yes
Full Suite of REST/JSON APIs	-	Yes
Field Optimized HTML5 App	-	Yes

Ready to see what ONEVIEW can do for your community?

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