Hurst significantly reduced the time, labor, and costs required to resolve issues submitted by citizens.
Hurst's new app provides real-time updates to residents on their requests, building citizen trust and establishing two-way communication.
Better decisions start with better data. Previously unseen insights include average days to resolution, most common request types, and more.
Municipalities are taking advantage of technology to cultivate meaningful interactions between community residents and their leaders.
Working with Rock Solid allowed Hurst to streamline workflows and resource allocation, make data-driven decisions, and put citizens first.
rapid time to value
to under $0.60 per transaction
better features, less development
combined services for efficiency
Prior to launching their advanced mobile platform, there were two methods of submitting a service request to the city. Both methods were highly inadequate, and both required a lot of resources that could have been utilized for other priorities. What did it take to revolutionize operations?
You'll learn how Hurst, TX: