Trophy Club, TX Improves Its Agenda Compilation Process To Save Time And Increase Efficiency
Trophy Club was using a legacy Agenda Management system that had not been updated since being implemented over 10 years earlier. Converting to Rock Solid's OneMeeting Agenda & Meeting Management solution (formerly known as PrimeGov) improved efficiencies during agenda creation, centralized their disparate process around managing boards and commissions, and eliminated customer support headaches.Get the PDF
Compiling agendas was at least a 30 minute process and publishing another half hour. Departments were “submitting” agenda items via email, though staff rarely received the full view on the first go and would spend too much time properly adding the agenda item and searching their inbox to find the correct and corrected email(s) to update the agenda.
Assistance from the legacy system’s support team was inconsistent, with answering reps often lacking the knowledge to offer meaningful support and failing to follow up on callbacks.
As the former San Antonio City Clerk of 16 years, Leticia knew that better, more user-friendly solutions existed in the market. She said, “we are moving forward!” and started the vetting process for a new system.
Leticia set up demos with three different companies, letting each know Trophy Club was looking for newer infrastructure, elimination of steps and calls, and an overall user-friendly system to improve efficiencies in their agenda creation process. She focused on agenda item submissions, wanting each department to submit complete agenda items, including attachments, as well as accessibility from mobile devices.
Leticia included various users in the vetting process to ensure that those using the system could share their likes and dislikes for her consideration. In the end, the decision came down to pricing and necessary features, and the town chose to walk away from one system that charged for each feature addition, which quickly blew their budget.
TROPHY CLUB SELECTED ONEMEETING, FORMERLY KNOWN AS PRIMEGOV, AS THEIR NEW MEETING & AGENDA SOLUTION
I will tell you this is the best customer service we have ever received.
CENTRALIZED COMMITTEE MANAGEMENT
Trophy Club now manages their boards and commissions in one consolidated system, eliminating the time consuming work of shuffling through 2 applications to locate the correct information in the proper version.
COMPLETE AGENDA ITEM SUBMISSIONS
Each department's director is now truly responsible for their own agenda items and can easily submit completed items via online forms.
NO MORE CUSTOMER SUPPORT HEADACHES
No more customer support headaches: The support team is very responsive and addresses questions and concerns in a timely manner, making Rock Solid feel like a true solution partner.
Implementing OneMeeting as our agenda management system is the most recent and best accomplishment I've done for Trophy Club.
About OneMeeting by Rock Solid Technology
Formerly known as PrimeGov, OneMeeting empowers local governments to optimize and digitize their agenda, meeting, and committee management processes with a single end-to-end cloud based solution. With OneMeeting, you can seamlessly host hybrid meetings with remote voting capabilities, therefore, saving time, increasing efficiency, and promoting transparency with your constituents.