Implementation Services

Rock Solid Technologies simplifies the way local governments work with our Microsoft Dynamics-based platform. We offer implementation services to fit your municipalities’ needs and provide training to set you up for success. Everything we do integrates into your existing system, allowing you to focus on growing your relationship with constituents and not managing another workflow process.


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ONEVIEW Citizen Engagement Implementation

Our approach and implementation services are versatile to fit municipal needs, from a city mobile app and service request management system to an enterprise-level CRM. As your go-to implementation partner, Rock Solid Technologies balances city needs and acquired solutions to ensure maximum functionality for your agency.

  Essentials Enterprise Enterprise+
OneLink Mobile aPaaS Yes Yes Yes
Web Admin Console Yes Yes Yes
Cloud Storage Unlimited Unlimited Unlimited
Contact Management Standard Standard Dynamic 365
Out-of-the-Box Integrations 1 1 2
Geo-Targeted Messaging - Yes Yes
Automated Escalations - Yes Yes
Single Sign On (SSO) - Yes Yes
Full Suite of REST/JSON APIs - Yes Yes
Field Optimized HTML 5 App - Yes Yes
Unified Service Desk - - Yes
Custom Status Types - - Yes
VOIP Integration - - Yes
Email Integration - - Yes
Custom Workflows - - Yes



Add-ons


Trash Services $ $ $
Knowledge Base $ $ Yes
Staging Instance - $ Yes
Custom Geocoder - $ $
iOS/Android Apps Staging - $ $
Choosing Rock Solid to provide a mobile app to our citizens was an easy decision to make. Working with their team was a joy, and all of our expectations were greatly exceeded. Their ability to leverage the features of all the latest mobile devices is one of the best in the industry.
Brian Stein
Brian Stein Town of Marana, AZ

Start Building a Stronger Community

Our project management professionals are PMP-certified and have extensive knowledge and experience specific to the needs of government and municipal development projects. With over 25 years of experience, our clients can feel confident they’ll receive the highest level of service from our team and a dynamic platform built to grow alongside them.


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Additional Services

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Software Development

We design and create highly configurable applications from scratch to suit your government’s unique needs.

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Enterprise Resource Planning

We give you the tools you need to effectively manage community assets and resources.

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