User-friendly design in government is not always a reality. Learn about citizen-centric government design and how local governments are using it to become more focused on serving the needs of their communities.

Rock Solid's SaaS CRM platform will support the City of Columbus' goal of a comprehensive, configurable platform to enable effective citizen service.

Mark Funkhouser, former Mayor of Kansas City, Missouri, shares his thoughts on the What Citizens Want research by contrasting "vending-machine engagement" vs. "barn-raising engagement" in today's local government.

Here’s a breakdown of CARES act funding, important resources for local governments, and examples of how cities and counties are using CARES to serve citizens with software and technology.

New survey research in the What Citizens Want report reveals first-of-its-kind insight into how U.S. citizens prefer to access Local Government services.

Six months into COVID-19, Logan McDougall, Public Information Officer for the City of Pocatello, ID, shares his thoughts on effective coronavirus communication strategies, how to use existing tools in creative new ways, and lessons learned.

Mobile messaging can reach a wide range of people with push notifications, text messages, and email. Use this step-by-step process as a starting point for effective citizen mobile messaging.

In a COVID-19 world, how do your election communications need to shift to enable citizens to vote? Here are five creative ways to communicate with your residents about the election.