Citizen Engagement Resources

Does your city know how its constituents want to interact with various local government services? Rock Solid Technologies surveyed citizens nationally in 2022 to discover insights on citizens' preferences for accessing local government services, and we have the newest data to drive informed decisions for local governments.

Read this case study to see how the city of Escondido, CA eliminated graffiti in their city with an award-winning program.

In a recent survey, we asked city officials from across the country about how virtual meetings have impacted resident engagement throughout the pandemic, and whether they plan to evolve toward a hybrid approach as in-person restrictions are lifted. This new ebook has all the answers, and you're going to want to read this data. 

View this webinar to learn how PrimeGov is integrating with Swagit to improve video streaming services through multi-lingual agendas and video, complete agenda item submissions, and much more!

Demand for local government public record access is at an all-time high and not expected to slow down soon. Watch our on-demand webinar as we discuss how to simplify the process building blocks local government agencies leverage to manage and process public record and FOIA requests.

When Leticia Vacek assumed the role of Town Governance Officer / Town Secretary at Trophy Club, TX, she found a legacy Agenda Management system weighing down staff instead of helping ease the burden of their agenda creation process.

Watch this on-demand webinar highlighting the communication preferences of Gen Z, millennials, and other generations, and how you can match the expectations of every age group by building a bridge between government and residents.

The City of Santa Ana, CA was faced with the challenge of increasing access to public meetings in terms of language and remote meetings. After adopting a new solution, the city has increased accessibility to its constituents and provided a more user-friendly platform for its staff.

The American Rescue Plan Act, or ARPA, is here to provide local governments with much-needed funding to lay the foundation for a strong and equitable recovery. What do the treasury's guidelines say about using technology to support your efforts?

Automating agenda workflows allows local governments to track item progress, ensure deadlines are met, and overall save time in the pre-meeting process. However, if a system’s workflows are too rigid, agenda items can still bottleneck and instead, work against pre-meeting efficiency!

Constituents today expect a cross-channel government customer service experience in line with private-sector companies. Watch this on-demand virtual panel originally hosted by Government Technology featuring leaders from the City of San Antonio.

Local governments are complex, and the process of digitization of its processes is a big undertaking. On the other hand, the constituents desire and, at times, expect that getting involved with their local government should be easy. Automation of processes is required and expected by the modern-day constituents.

Watch this on-demand webinar to explore ways to automate and digitize local government process challenges like managing FOIA requests, resident payments for property tax collection, affordable housing applications, and integration into existing workflow systems.

Ventura County's previous agenda management system was falling apart - with an antiquated, hard-to-navigate interface, and having been acquired by a new company that discontinued any further development. 

PrimeGov is joining forces with Rock Solid Technologies to enhance the future of civic engagement and digital transformation of local government. 

How do citizens feel about the accessibility of local government services? Government Technology's Center for Digital Government, ELGL, and Rock Solid, conducted a survey to discover how citizens’ expectations are being met.

Discover how you can eliminate your dependency on spreadsheets and streamline your applicant tracking processes for all of your boards and commissions.

As a city driven by data, Cupertino worked with Rock Solid to transform their 311 system into a resident-focused insights powerhouse. See how Rock Solid helped the city create transparent and effective service delivery that residents, staff, and city leaders take pride in.

View this webinar as we discuss 8 key ways to improve large jurisdictions. The recording covers solutions to challenges such as lack of product development and solution flexibility.

Get the scoop on digital transformation, channel shift, and how agencies can better serve their communities by embracing technology by registering for this week-long email course.

Discover how you can eliminate your dependency on spreadsheets and streamline your applicant tracking processes for all of your boards and commissions.

With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.

This webinar is all about the market study by PrimeGov that was conducted to deepen our understanding of the customer needs for Legislative Management Software. 

There's a secret formula for better resident relations: CRM + Mobile = Engagement. Watch the on-demand webinar to see how cities combine CRM strategies with mobile-first government services to work as one with residents.

View this webinar to learn how the city of Lancaster, California improved its public meeting transparency and optimized its agenda management process.

When life upends, people look local for support. To meet the needs of their community during the COVID-19 pandemid, the city of Dublin, Ohio tapped into technology to engage effectively and deliver critical information to residents.

Learn how local governments can adjust to the pandemic by hosting effective virtual public meetings that are in accordance with public meeting laws.

For over a year, local government has stepped up to support communities through the pandemic. Now, the American Rescue Plan Act, or ARPA, is here to provide local governments with much-needed funding to lay the foundation for a strong and equitable recovery. 

Thought leaders from GovTech and ELGL cover findings from the What Citizens Want research report and share strategies for how your local government can become an omnichannel organization in this on-demand webinar.

Watch this on-demand webinar to learn how to utilize legislative management as a strategic tool can provide many benefits for both city and county managers, as well as their constituents.

Vote Mama Foundation, a non-profit working toward gender equity by breaking down the structural and cultural barriers mothers face while running for office, has launched an aggressive campaign to enact the use of Campaign Funds for Childcare for state and local elections in all 50 states by 2023.

Want to create meaningful interactions with your citizens? Use this infographic as a quick reference guide for mobile messaging do's and don'ts for local governments.

Due to the rapid spread of COVID-19 through US communities, government mandates are severely limiting public gatherings. As a result, local governments are left with finding immediate solutions to continue providing public meetings for their constituents through a virtual conferencing environment. 

From 311 to public works, the City of Lewisville (pop. 107k) takes a holistic approach to citizen engagement. In this webinar from CSWeek Engage311, Lewisville staff share how creating a unified engagement strategy has improved resident relationships without burdening city staff.

Download our PDF to learn how the city of Trophy Club, TX improved their agenda compilation process to save time and increase efficiency.

The COVID-19 pandemic proved the importance of using technology that’s flexible, scalable, and adaptable. Watch this on-demand webinar from GovTech Magazine to learn how local governments can be better prepared for the future.

Download our PDF to see how the city of Santa Ana, CA improved accessibility to public meetings for all residents and streamlined their internal process to make meeting items accessible to the public.

Download our new vendor checklist for a guide that will help you choose the best solution in the market for agenda, meeting, and committee management.

Download this PDF to learn more about the ARP Act, how to effectively use ARP funds, and how to improve citizen engagement in a post-Coronavirus world.

The COVID-19 pandemic made it abundantly clear the way cities communicate with residents is crucial. Is your city using the latest technology and best practices to create meaningful interactions during the pandemic and beyond?

The CARES Act can benefit local governments in many ways. This guide will show you if your city qualifies for the grant, what kind of expenses it can cover, and how it can be used as an investment for government technology solutions.

Download this whitepaper to see survey results on government technologies, trends in local government agencies, and the future of legislative agenda management solutions.

The 2020 election will be different. Local governments are responsible for informing citizens of everything they need to know to vote. This kit will help you plan, execute, and draw inspiration for your election communication strategy.

From local events to global pandemics, connecting with residents in the channels they actively use is critical. Learn how an out-of-the-box CRM can effectively and efficiently message residents through various channels at scale. 

Learn everything governments need to know about digital resident messaging and how your agency can get started. See how cities leverage digital solutions and create meaningful interactions with their residents.