Resources from
Rock Solid

How do citizens feel about the accessibility of local government services? Government Technology's Center for Digital Government, ELGL, and Rock Solid, conducted a survey to discover how citizens’ expectations are being met.

There's a secret formula for better resident relations: CRM + Mobile = Engagement. Watch the on-demand webinar to see how cities combine CRM strategies with mobile-first government services to work as one with residents.

With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.

When life upends, people look local for support. To meet the needs of their community during the COVID-19 pandemid, the city of Dublin, Ohio tapped into technology to engage effectively and deliver critical information to residents.

Learn everything governments need to know about digital resident messaging and how your agency can get started. See how cities leverage digital solutions and create meaningful interactions with their residents.

Thought leaders from GovTech and ELGL cover findings from the What Citizens Want research report and share strategies for how your local government can become an omnichannel organization in this on-demand webinar.

From 311 to public works, the City of Lewisville (pop. 107k) takes a holistic approach to citizen engagement. In this webinar from CSWeek Engage311, Lewisville staff share how creating a unified engagement strategy has improved resident relationships without burdening city staff.

The COVID-19 pandemic proved the importance of using technology that’s flexible, scalable, and adaptable. Watch this on-demand webinar from GovTech Magazine to learn how local governments can be better prepared for the future.

Want to create meaningful interactions with your citizens? Use this infographic as a quick reference guide for mobile messaging do's and don'ts for local governments.

The COVID-19 pandemic made it abundantly clear the way cities communicate with residents is crucial. Is your city using the latest technology and best practices to create meaningful interactions during the pandemic and beyond?

How can an out-of-the-box CRM solution improve engagement, efficiency, and case management? Join us live every Wednesday for a walkthrough of Rock Solid's OneView CRM in a no-pressure group setting.

The 2020 election will be different. Local governments are responsible for informing citizens of everything they need to know to vote. This kit will help you plan, execute, and draw inspiration for your election communication strategy.

From local events to global pandemics, connecting with residents in the channels they actively use is critical. Learn how an out-of-the-box CRM can effectively and efficiently message residents through various channels at scale.