Resident Engagement Resources from
Browse our library to get latest local government best practices for community engagement, Constituent Relationship Management (CRM), omnichannel government services, and more.
With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.
From 311 to public works, the City of Lewisville (pop. 107k) takes a holistic approach to citizen engagement. In this webinar from CSWeek Engage311, Lewisville staff share how creating a unified engagement strategy has improved resident relationships without burdening city staff.
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