Resources from
Rock Solid

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civic-smartphone-apps
eBook The Definitive Guide to Launching a Civic Smartphone App The world has gone mobile, so be where your citizens are with a civic smartphone app. Learn what it takes to create an app for your city, including development tips and costs, how to plan a launch, and how to measure performance.
cranbrook bc case study | rocksolid.com
Case Study Cranbrook, BC Improves Customer Service and Generates Public Works Efficiency

With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.
government technology magazine rock solid webinar | rocksolid.com
Webinar Lessons in Flexibility: How Cities Can Work Through Disruption

The COVID-19 pandemic proved the importance of using technology that’s flexible, scalable, and adaptable. Watch this on-demand webinar from GovTech Magazine to learn how local governments can be better prepared for the future.
intro tile for mobile citizen communications 101 infographic for local governments
Infographic Mobile Citizen Communications 101

Want to create meaningful interactions with your citizens? Use this infographic as a quick reference guide for mobile messaging do's and don'ts for local governments.
covid-19 and beyond intro tile | rocksolid.com
Webinar COVID-19 and Beyond: Creating Meaningful Citizen Interactions

The COVID-19 pandemic made it abundantly clear the way cities communicate with residents is crucial. Is your city using the latest technology and best practices to create meaningful interactions during the pandemic and beyond?
311-case-study
Case Study Honolulu 311: "Lean, Clean, and Smart" "Rock Solid was a cost-effective way to start the process [of developing a mobile 311 system], it was fairly quick to set up and launch." See how Honolulu, HI partnered with Rock Solid to move their city forward with mobile 311.
digital-government-case-study
Case Study Longview, TX Creates a Digital 311 Citizen Service Platform Learn how Longview, TX (population 39k) implemented a mobile 311 app as an affordable alternative to traditional citizen service support, reducing costs from $10 to less than $1 per transaction.
government-crm-system
eBook Your Guide to an Affordable Modern Government CRM Implementing a CRM does not have to cost millions! See how you can get the efficiency-driving benefits of a CRM on your city's budget.
government worker communicates with citizens to promote ecourse | rocksolid.com
eCourse Creating Meaningful Citizen Interactions through Digital Messaging

Learn everything governments need to know about digital resident messaging and how your agency can get started. See how cities leverage digital solutions and create meaningful interactions with their residents.
sustainable-government-innovation
eBook Empowering a Sustainable Culture of Innovation Building a culture of innovation is hard, and citizens think governments are behind. Here's what building a culture of innovation means and looks like for governments.
civic-reporting-apps
eBook How Civic Reporting Apps Make Government More Efficient, Responsive, and Transparent Civic reporting apps are changing local government, allowing them to be more efficient, responsive and transparent to those they serve. Learn how those efficiencies generate real cost savings and better citizen experiences.
mobile-citizen-engagement-case-study
Case Study Tackling Citizen Chaos With Hurst, TX Hurst, TX (population 39k) built a great reputation with citizens and reduced inquiry costs to less than $0.60 per transaction. "We've seen a huge increase in customer service. Our residents are happier and more informed because of [Rock Solid]."

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