Resident Engagement Resources from
Browse our library to get latest local government best practices for community engagement, Constituent Relationship Management (CRM), omnichannel government services, and more.
Constituents today expect a cross-channel government customer service experience in line with private-sector companies. Watch this on-demand virtual panel originally hosted by Government Technology featuring leaders from the City of San Antonio.
As a city driven by data, Cupertino worked with Rock Solid to transform their 311 system into a resident-focused insights powerhouse. See how Rock Solid helped the city create transparent and effective service delivery that residents, staff, and city leaders take pride in.
With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.
From 311 to public works, the City of Lewisville (pop. 107k) takes a holistic approach to citizen engagement. In this webinar from CSWeek Engage311, Lewisville staff share how creating a unified engagement strategy has improved resident relationships without burdening city staff.
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