Citizen Engagement Resources
Browse our library to get latest local government best practices for community engagement, Constituent Relationship Management (CRM), omnichannel government services, and more.
Does your city know how its constituents want to interact with various local government services? Rock Solid Technologies surveyed citizens nationally in 2022 to discover insights on citizens' preferences for accessing local government services, and we have the newest data to drive informed decisions for local governments.
In a recent survey, we asked city officials from across the country about how virtual meetings have impacted resident engagement throughout the pandemic, and whether they plan to evolve toward a hybrid approach as in-person restrictions are lifted. This new ebook has all the answers, and you're going to want to read this data.
Demand for local government public record access is at an all-time high and not expected to slow down soon. Watch our on-demand webinar as we discuss how to simplify the process building blocks local government agencies leverage to manage and process public record and FOIA requests.
When Leticia Vacek assumed the role of Town Governance Officer / Town Secretary at Trophy Club, TX, she found a legacy Agenda Management system weighing down staff instead of helping ease the burden of their agenda creation process.
The City of Santa Ana, CA was faced with the challenge of increasing access to public meetings in terms of language and remote meetings. After adopting a new solution, the city has increased accessibility to its constituents and provided a more user-friendly platform for its staff.
Automating agenda workflows allows local governments to track item progress, ensure deadlines are met, and overall save time in the pre-meeting process. However, if a system’s workflows are too rigid, agenda items can still bottleneck and instead, work against pre-meeting efficiency!
Constituents today expect a cross-channel government customer service experience in line with private-sector companies. Watch this on-demand virtual panel originally hosted by Government Technology featuring leaders from the City of San Antonio.
Local governments are complex, and the process of digitization of its processes is a big undertaking. On the other hand, the constituents desire and, at times, expect that getting involved with their local government should be easy. Automation of processes is required and expected by the modern-day constituents.
Watch this on-demand webinar to explore ways to automate and digitize local government process challenges like managing FOIA requests, resident payments for property tax collection, affordable housing applications, and integration into existing workflow systems.
Ventura County's previous agenda management system was falling apart - with an antiquated, hard-to-navigate interface, and having been acquired by a new company that discontinued any further development.
As a city driven by data, Cupertino worked with Rock Solid to transform their 311 system into a resident-focused insights powerhouse. See how Rock Solid helped the city create transparent and effective service delivery that residents, staff, and city leaders take pride in.
With a goal of improving citizen customer service, Cranbrook (pop. 19k) worked with Rock Solid to add mobile to 311. See how the city has improved engagement and accelerated service request resolution times by 36%.
For over a year, local government has stepped up to support communities through the pandemic. Now, the American Rescue Plan Act, or ARPA, is here to provide local governments with much-needed funding to lay the foundation for a strong and equitable recovery.
Vote Mama Foundation, a non-profit working toward gender equity by breaking down the structural and cultural barriers mothers face while running for office, has launched an aggressive campaign to enact the use of Campaign Funds for Childcare for state and local elections in all 50 states by 2023.
Due to the rapid spread of COVID-19 through US communities, government mandates are severely limiting public gatherings. As a result, local governments are left with finding immediate solutions to continue providing public meetings for their constituents through a virtual conferencing environment.
From 311 to public works, the City of Lewisville (pop. 107k) takes a holistic approach to citizen engagement. In this webinar from CSWeek Engage311, Lewisville staff share how creating a unified engagement strategy has improved resident relationships without burdening city staff.
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