How Lewisville, TX Transformed Citizen Engagement from the Inside Out
From 311 to public works, the City of Lewisville, TX takes a holistic approach to citizen engagement. By creating a unified engagement strategy across multiple departments, Lewisville has built reliable systems and processes that improve citizen relationships without burdening city staff.
See how the city uses technology like the ourLewisvilleTX smartphone app to improve 311 request intake, service fulfillment workflows, and bidirectional communication to keep citizens and staff informed of the status of requests. Takeaways include lessons learned, launch strategies, best practices, and the potential these resources unlock for the future.
Watch the on-demand recording to hear:
- How to implement new citizen engagement tools without burdening internal staff
- How to add a citizen engagement layer into existing tools
- Stories and examples of citizen engagement improvements in action that you can use in your city or town