ERP for Utilities
Our integrated ERP and Utilities solution provides a single source to run your water, gas, or electric utility. Generate bills correctly and confidently every time, manage your customers with a 360o view, and improve operational efficiency across departments.
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Integrated and seamless ERP plus utility functionality
Our utility ERP platform allows for long-term data storage with our Meter Data Management (MDM) and automated functionality for utility billing. Meet the needs of modern users with a Customer Integrated System (CIS), Enterprise Asset Management (EAM). and a full suite of ERP functionality, all in one package.
A 360° Customer View
One holistic view of customer information simplifies backend workflow and the customer service department.
- View all current and historical customer information - including transactions, requests, communications, bills, and contact details - on one screen
- Improve communication with customers
- Better services workflows across departments
- Handle collections, late notices, disconnections, and other customer communication with ease
Automated Billing and Collections
Reduce time spent on billing and improve bill accuracy with our automated billing processes.
- Automate billing runs to align with your schedule
- Schedule and maintain multiple billing and reading cycles across your utility simultaneously
- Automatically validate readings and bills for accuracy
- Accommodate all charges and services with flexible rate setup for consumption or flat rates
- Easily configure your own flat rate products and rates
- Flexible billing rate schedule that can address all billing requirements
Enterprise Asset Management
Create, maintain and schedule work orders across various departments. Use maintenance schedules and preventative maintenance to simplify your operations.
- Maintain a list of all assets and manage documents electronically
- Create work orders ad-hoc or according to preventative maintenance schedules
- Assign work orders across teams and departments
- Automate processes or trigger actions using configurable workflows