Take the guesswork out of servicing city assets
with Asset Based Service Requests
Citizens play an important role in reporting service issues around your town; they’re your “boots on the ground” and your eyes and ears, far extending the reach of your team. OneView by Rock Solid allows residents to submit their requests with just a few taps on their mobile device, providing precise details and photos – but now there’s a new feature that further takes the guess work out of service requests for responders.
View this webinar to learn how Rock Solid’s new Asset Based Location for Service Requests feature helps provide even more detail for requests related to fixed city assets such as light posts and fire hydrants. Specific topics will include:
- Improving the accuracy of service request information
- Connecting GIS maps of key city assets to service requests
- How asset metadata can further streamline repairs