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5 Lessons for Improving Citizen Engagement from Lewisville, TX
Citizen Engagement 5 Lessons for Improving Citizen Engagement from Lewisville, TX Modern citizen engagement involves many moving parts. Thanks to channel shift, residents can connect with local government in far deeper ways than a phone message left with a call taker. Your community can access your…
17 Government Instagram Accounts You Need to Follow Now
Digital Government 17 Government Instagram Accounts You Need to Follow Now

Did you know Instagram is an effective way to communicate with citizens through images, videos, stories, and short snippets of text? Here are 17 government Instagram accounts you should follow for inspiration.
Lessons Learned About the Future of Government Flexibility
Digital Government Lessons Learned About the Future of Government Flexibility

This article originally appeared in Government Technology. COVID-19 proves that government requires flexibility in people, process, policy, and systems. Here are three lessons for moving forward with more adaptable operations.
How Dublin, OH Tackles Coronavirus Citizen Communications with Mobile
Citizen Engagement How Dublin, OH Tackles Coronavirus Citizen Communications with Mobile In the face of the COVID-19 epidemic, effective citizen communications have become an…
Effective Ways for Local Government Leaders to Manage COVID-19
Citizen Engagement Effective Ways for Local Government Leaders to Manage COVID-19 With the COVID-19 pandemic situation continuing to evolve globally, leaders across the…
5 Mission-Critical Citizen Engagement Gains for Public Sector
Citizen Engagement 5 Mission-Critical Citizen Engagement Gains for Public Sector

Here are 5 mission-critical topics for your agency to consider when taking your city mobile to ensure a seamless citizen experience.
8 Steps To Great Customer Experience For Public Sector
Citizen Engagement 8 Steps To Great Customer Experience For Public Sector Local governments have a lot to focus on, and as a result, residents can sometimes feel…
Waze, ESRI, and the War for ATTENTION
GovTech Waze, ESRI, and the War for ATTENTION A Priori deductive relating to or derived by reasoning from self-evident propositions —…
Generating Citizen Engagement with Multi-Channel Communication
Citizen Engagement Generating Citizen Engagement with Multi-Channel Communication Note: This article by Susan Cable originally appeared in the February 2012 of American…
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