In a recent GovTech/Governing webinar, Craig Hopkins, CIO of the City of San Antonio, shared strategies for navigating the new landscape of resident engagement. If you want to create a truly resident-centric experience, here’s where you should focus.
Local government leaders: see this breakdown of the American Rescue Plan Act to learn about funding in the act, important rules and deadlines, and how cities and counties can use ARPA to serve residents with technology.
User-friendly design in government is not always a reality. Learn about citizen-centric government design and how local governments are using it to become more focused on serving the needs of their communities.
This article originally appeared in Government Technology. COVID-19 proves that government requires flexibility in people, process, policy, and systems. Here are three lessons for moving forward with more adaptable operations.