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MyWaco Day
Constituent Relationship Management (CRM) MyWaco Day   The City of Waco is located in the heartland of the great state of Texas. The birthplace of Dr. Pepper and the home to the University of Baylor, the city of Waco launched its OneView system, branded MyWaco, as its…
Trend 9: Moving Toward Data-Driven Decision Making
Constituent Relationship Management (CRM) Trend 9: Moving Toward Data-Driven Decision Making When we think about the future, it’s easy to prioritize positive advancements when goal…
4 Future-Proof Government Solutions
Constituent Relationship Management (CRM) 4 Future-Proof Government Solutions It’s better to be proactive than reactive, though it may sound cliche, the sentiment…
Trend 7: Reducing Public Sector Staff Burdens
Constituent Relationship Management (CRM) Trend 7: Reducing Public Sector Staff Burdens Let’s talk about the elephant in the room that brought many challenges to both private…
5 Ways Cupertino, CA Advanced Citizen Engagement with a Gov CRM
Constituent Relationship Management (CRM) 5 Ways Cupertino, CA Advanced Citizen Engagement with a Gov CRM What even is a CRM anyway? That term comes across in many business and marketing…
Trend 3: Leveraging Technology to Solve Greater Challenges
Constituent Relationship Management (CRM) Trend 3: Leveraging Technology to Solve Greater Challenges Local government change-makers seem to have one common personality trait- the desire to…
New: Asset Based Location for Service Requests
Constituent Relationship Management (CRM) New: Asset Based Location for Service Requests City service requests facilitate pothole repairs, keep local playgrounds free of graffiti…
3 Resident Engagement Strategies San Antonio is Using to Transform User Experience
Constituent Relationship Management (CRM) 3 Resident Engagement Strategies San Antonio is Using to Transform User Experience

In a recent GovTech/Governing webinar, Craig Hopkins, CIO of the City of San Antonio, shared strategies for navigating the new landscape of resident engagement. If you want to create a truly resident-centric experience, here’s where you should focus.
How San Antonio is Building a True Resident Connection Portal with Rock Solid
Constituent Relationship Management (CRM) How San Antonio is Building a True Resident Connection Portal with Rock Solid

The City of San Antonio is partnering with Rock Solid, PrimeGov, and PublicInput to develop, power, and support its new Resident Connection Portal. Learn Rock Solid's role in building a best-of-breed resident engagement platform for the 7th largest city in the U.S.
Building a Foundation for Citizen-Centric Government Design
Constituent Relationship Management (CRM) Building a Foundation for Citizen-Centric Government Design

User-friendly design in government is not always a reality. Learn about citizen-centric government design and how local governments are using it to become more focused on serving the needs of their communities.
How to Determine the ROI of your Customer Relationship Solution
Constituent Relationship Management (CRM) How to Determine the ROI of your Customer Relationship Solution As states and local municipalities continue to face budget cuts, it seems more difficult…
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