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Posts by Leigh Kellner

5 Lessons for Improving Citizen Engagement from Lewisville, TX
Citizen Engagement 5 Lessons for Improving Citizen Engagement from Lewisville, TX Modern citizen engagement involves many moving parts. Thanks to channel shift, residents can connect with local government in far deeper ways than a phone message left with a call taker. Your community can access your…
Lessons Learned About the Future of Government Flexibility
Digital Government Lessons Learned About the Future of Government Flexibility

This article originally appeared in Government Technology. COVID-19 proves that government requires flexibility in people, process, policy, and systems. Here are three lessons for moving forward with more adaptable operations.
Will Local Government Move Permanently to Remote Work?
Digital Government Will Local Government Move Permanently to Remote Work?

After COVID-19, are local governments considering remote telework policies for the long term?
Mobile Citizen Communications 101
Government Communications Mobile Citizen Communications 101 So your government wants to communicate with residents on mobile? That's a wonderful…
COVID-19 Lessons: Do’s and Don’ts of Mobile Messaging During a Crisis
Government Mobile Apps COVID-19 Lessons: Do’s and Don’ts of Mobile Messaging During a Crisis Effective citizen communications are important all the time. But throw in a pandemic and…
How Dublin, OH Tackles Coronavirus Citizen Communications with Mobile
Citizen Engagement How Dublin, OH Tackles Coronavirus Citizen Communications with Mobile In the face of the COVID-19 epidemic, effective citizen communications have become an…
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