Frequently Asked Questions About Government Tech Solutions (FAQ)

Will These Technology Solutions Integrate Into The Systems We Already Have?

Wonder if you’ll have to change everything you do completely. We’re here to tell you that the OneView citizen engagement tool will work in perfect harmony with the systems you already have in place.

That said, many technology solutions partners, including ourselves, will challenge the current systems you have in place. We’re here to work alongside you and improve your process rather than doing "just enough" to get it done.

We’ll work with you to find the simplest and easiest way to get you the results you want without having to change too much. Plus, we’ll also ensure that we help you onboard and train your team to make the transition to a new system as seamless as possible.

We share your vision of
building a better place to live, and in our 25 years of experience, we’ve
helped a lot of local governments better serve their residents.

Do These Solutions Focus on Local
Government?

One of the most important things you should look for is a technology partner who understands the challenges facing local government. You’re in a different business than most with its own hurdles; you need someone on your team.

In addition to 25 years
of experience, we design our software and tools specifically for local
government agencies. You won’t find anything like this anywhere else. Our tools
exist to help local governments accelerate results and better engage with their
residents.

Is There An End-to-End Process?

There is an end to end
process and more. We’re not only here as a vendor to provide you with a tool or
software to help; we’re here as your dedicated partner to ensure you have
everything you need, every step of the way.

Rock Solid not only
provides tools, we provide solutions. This is not something we can say about
every technology partner. There is a big difference between a vendor and a
dedicated partner. Many companies operate as a vendor, meaning they sell you
something, show you how to use it, and then they leave you.

We’ll stick with you to
make sure that you’re meeting your goals, hitting your targets, and making a
difference in your community.

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