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Posts by Ashley Wilkinson

Frequently Asked Questions About Government Tech Solutions (FAQ)
GovTech Frequently Asked Questions About Government Tech Solutions (FAQ)

The answers to 3 questions on everyone's mind before implementing new government technology. 
Benefits of Project Management for Government Initiatives
GovTech Benefits of Project Management for Government Initiatives Project management is the process and activity of planning and organizing resources to…
3 Lessons Learned in 2019 to Improve Government in 2020
GovTech 3 Lessons Learned in 2019 to Improve Government in 2020

Is your agency ready to provide better government agency solutions in 2020?
How to Determine the ROI of your Customer Relationship Solution
Constituent Relationship Management (CRM) How to Determine the ROI of your Customer Relationship Solution As states and local municipalities continue to face budget cuts, it seems more difficult…
Features of a Good CRM
Constituent Relationship Management (CRM) Features of a Good CRM Open Communication Amongst Departments  Having open communication across all agency…
8 Requirements of a Modern Government Customer Relationship Management Solution
Constituent Relationship Management (CRM) 8 Requirements of a Modern Government Customer Relationship Management Solution We've talked a lot recently about the benefits of having a government CRM but now let's…
What is a CRM? Local Government CRM Basics
Constituent Relationship Management (CRM) What is a CRM? Local Government CRM Basics

As a government leader, your ultimate goal is to build relationships with the people who live in your world. Learn how a CRM can help.
5 Mission-Critical Citizen Engagement Gains for Public Sector
Citizen Engagement 5 Mission-Critical Citizen Engagement Gains for Public Sector

Here are 5 mission-critical topics for your agency to consider when taking your city mobile to ensure a seamless citizen experience.
8 Steps To Great Customer Experience For Public Sector
Citizen Engagement 8 Steps To Great Customer Experience For Public Sector Local governments have a lot to focus on, and as a result, residents can sometimes feel…
Why Does Government Innovation Need to Be Supported?
Digital Government Why Does Government Innovation Need to Be Supported?

If you want to actually make changes with technology in government, you need to follow the four steps of the innovation process.
3 Benefits of Innovation in Government Technology
Digital Government 3 Benefits of Innovation in Government Technology When we think about government tech, most of us get an instant whiplash. We’re familiar…
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