Rock Solid and Granicus Come Together to Transform Customer Experience in the Public Sector
Today, we announced a new chapter in the Rock Solid story. We are joining forces with Granicus, the global leader in customer experience technologies and services for government.
Rock Solid and Granicus’ leadership brings decades of dedicated local government experience. This news gives us the opportunity to provide new capabilities to facilitate every step of the legislative management process including agenda automation, committee management, and virtual meetings. Together, both companies support over 6,000 government agencies in the US, Canada, UK, Ireland, Australia, New Zealand, and now Latin America.
Rock Solid takes pride in listening to customers, delivering on our promises, and providing an exemplary suite of products that meet the needs of government. Those are some of the primary factors that attracted Granicus to Rock Solid. With this acquisition, Granicus and Rock Solid are demonstrating a commitment to continued product innovation, top-notch customer support, and the future of citizen engagement technology.
Both Granicus and Rock Solid have a strong history of combining complementary companies and technologies to create well-integrated citizen experiences and automated government operations.
Now more than ever, governments need transparency and opportunities to engage with and capture feedback directly from their residents. We are excited to continue meeting those needs as we move forward with Granicus.
What does this mean for our customers?
We do not expect to see any immediate impact on current customers. Our passion for providing quality products and world-class customer support will continue. Our customers have come to rely on our strong customer support, and we are confident that existing Rock Solid customers will continue to experience the same quality of service that made them select us in the first place. Granicus is committed to continued innovation to strengthen its product offerings to meet our customer's needs and will be incorporating best practices from Rock Solid to elevate the customer support experience for all customers.
The combination of Rock Solid and Granicus meeting management solutions, as well as the full-service video production capabilities of Swagit, will now offer local governments a full array of technologies, services, and mission-critical support options to meet the specific public meeting needs of each community.
"Rock Solid is excited to join Granicus as we believe bringing a more comprehensive customer experience to government will help maximize outcomes for the constituents they serve, and we can do this better together. Through our combined technology, data, and shared vision, we can deliver next-generation citizen experiences that are unparalleled in the market,” said Rock Solid CEO, Tom Spengler.
As part of this larger organization, we look forward to continuing our collaboration with other key players in the govtech ecosystem as we continue to innovate.
We appreciate our customers’ continued support and partnership. Your most ambitious digital goals, and your most pressing challenges, are exactly what helped us become the company we are today. We are proud of what we have accomplished together and look forward to continuing to serve you and your community in the years to come.
